Member Services Representative - Mermaid Platinum | Gold Coast Region
|Position Type:||Full Time|
|Attachments:||No File Attached|
|Application Close Date:||24-Dec-2021|
Our Membership Services Representatives (MSR) play a key role in the success of our Fitness First Clubs. As an MSR at Fitness First Mermaid Platinum you will provide future members with an impressive FIRST impression that inspires them to put themselves FIRST by prioritising their health and wellness goals. Being the FIRST face that our members and the general public see when they enter our club, you are responsible for providing exceptional customer service to engage, motivate and retain members and increase membership growth.
Sunday - Thursday Roster, Shifts - Sunday: 06:45am-4pm, Mon-Thu: 12pm-8pm
Who we're looking for?
To be successful in this role, you will be a positive, energetic and confident team player who has exceptional customer service and a willingness to proactively engage with all current and future members.
What you'll need to succeed:
Exceptional customer service skills obtained from a customer focussed/reception background
Be sales driven to meet and exceed targets
Have a passion for health and fitness with a desire to help others achieve their goals
A “can do” attitude with a thirst for learning and an ambition for growth
Current First Aid & CPR Certificates
Key responsibilities and duties:
Meet and greet all members and prospective members as they enter the club
Provide prospective members with engaging tours of the club, highlighting facilities and features that will assist them in achieving their personal health and fitness goals
Provide recommendations on products and fitness classes
Field any feedback or queries from members
Meet all retail and sales targets by proactively maximising membership growth and product recommendations
What we'll offer you in return:
If you can demonstrate that you possess the key attributes we're looking for in our Members Services Representative, we will provide you with the necessary training and skills to kick start a successful career in fitness.
A passionate, energetic and supportive culture. It's something we're really proud of at Fitness First and you'll feel part of the family from day one
As part of Asia Pacific's largest diversified group, you will benefit from career progression opportunities across all brands, locations, and disciplines
A competitive package with a realistic OTE of $55,000-$70,000 (made up of base salary & uncapped commissions), plus super
A FREE, Platinum gym membership
- Additional benefits include anniversary leave days and an additional free gym membership for friends and family as part of our recognition for service awards
Ongoing training and support to develop your customer service and sales skills - including the potential to access our emerging leaders' program
About Fitness First
We believe that fitness inspires people to go further in life. It takes dedication, guidance and courage, but working at Fitness First is more than a paying job, it's a choice to give people the opportunity to lead a fearless and extraordinary life. As one of Australia's most celebrated employers, we're on a mission to discover, nurture and celebrate our people.
We are proud to be part of Fitness and Lifestyle Group (FLG). FLG's portfolio of globally renowned fitness brands includes Goodlife Health Clubs, Fitness First Australia, Jetts, Zap, Barry's, and HYPOXI. FLG has 500+ physical locations across Australia, New Zealand, Vietnam, Singapore, and Thailand. FLG currently helps almost a million people live healthier and more active lives.
Please click 'Apply' to submit a resume that details your experience, attributes, and achievements in sales and customer service.